Anna has been great to us and our grand babies. she understands the situtation these children are in and treats our grand babies as if they were her children. she is aware that too many antibiotics are dangerous. I've been pleased with her . I'm grateful she accepts sooner care because as grand parents, me being disabled, we can't afford to absorb any more extra costs and our grand babies deserve a good start in life. She caught a mistake over the phone after three visits to the local er....simply by 'listening'. We had the blood tests run and she nailed it.